™I have a technical issue
Describe the symptom and find the right support.
Get helpSupport Centre
VINO Canada Support Centre
Your comfort. Our support.
Maintenance, technical assistance, warranty or case follow-up: quickly find the resources you need or connect with our VINO Canada team.
Maintenance
Find documents for your equipment.
Get helpWarranty
Prepare information for a coverage review.
Get helpReturn / damaged product
Report damage or request return instructions.
Get helpSubmit a complaint
Describe your experience and the resolution you seek.
Get helpTrack my case
See how to follow up on your request.
Which photos should I prepare?
Clear photos can help explain your request. Select an example to enlarge it.
Enlarge01 Overall view
Show the equipment and its surroundings in one photo.
Enlarge02 Indoor unit
Capture the whole unit from the front, keeping every edge in view.
Enlarge03 Outdoor unit
If your equipment has one, show the outdoor unit and its immediate surroundings.
Framing illustrations, not installation instructions. Photograph accessible areas only, without dismantling equipment.
VINO CANADA
Get Support
Choose your request and, if known, your model.
VINO PASSPORT
VINO Passport
The VINO Passport gathers model specifications and documents. Keep your invoice and installation report for conversations with our team.
Find my installer
Your installer’s contact details are usually on the invoice or installation report. If you cannot find them, our team can guide you. Your installer records are not yet connected to this portal.
Contact serviceNEED A HUMAN FOLLOW-UP?
Official VINO dealer in Canada.
Our team coordinates service, warranty and support requests with customers, installers and partners.