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Support Centre

VINO CANADA · SERVICE

Return a product

Tell us why you want to return the product and its condition. Our team will provide the next steps.

VINO CANADA

Get Support

Choose your request and, if known, your model.

Where are the model and serial number?

The model identifies the product reference; the serial number identifies your individual unit. Check the invoice or an already visible label without opening any panel. Indoor and outdoor units may have different references. If the label is inaccessible, ask for help.

Email support1 844 660-5482

The button opens your email app. You review and send the message yourself. This button does not create a case.

For photos or documents, ask our team how to share them. Do not send identity documents or payment information.

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VINO PASSPORT

VINO Passport

The VINO Passport gathers model specifications and documents. Keep your invoice and installation report for conversations with our team.

Explore VINO Passports

NEED A HUMAN FOLLOW-UP?

Altrovia

Official VINO dealer in Canada.

Our team coordinates service, warranty and support requests with customers, installers and partners.

info@vinotech.ca1 844 660-5482

2726, rue Étienne-Lenoir
Laval, QC H7R 6J4

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