™VINO: our approach to home comfort
Discover VINO Canada, its home comfort product ranges and its approach to technical documentation and local support.
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Altrovia — Official Canadian Dealer
Meet Altrovia, VINO’s Official Canadian Dealer in Laval. Product guidance, professional resources and support for your heating, cooling and humidity-control project.
Regional availability and site access
Understand VINO Canada product, program and feature availability by province, territory or network.
Heat Pump and Dehumidifier Buying Guide
Choose your VINO range, compare quotes and plan your installation. Read the free PDF buying guide and project preparation checklist for your Canadian home.
VINO Canada | HVAC technology for our climate
Discover VINO in Canada: heat pumps, documentation, support and professional network, with Altrovia as official Canadian depositary.
AERA central heat pumps
Discover VINO AERA 24, 36, 48 and 60 central systems. Review models and documentation, then prepare a project enquiry.
AHRI, ENERGY STAR, ETL & CSA certifications
Understand AHRI, ENERGY STAR, ETL and CSA. Review available VINO references and official directories to verify each model.
Contact VINO Canada | Heat Pumps, Support & Quotes
Contact VINO Canada / Altrovia in Laval: 1 844 660-5482. Heat pump quotes, support, installer enquiries and VINO contacts around the world.
Where to buy VINO | Dealers in Canada
Find where to buy VINO equipment. Tell Altrovia your location and the equipment you need for guidance on retail contacts and availability in your region.
LUMA 35 without pump · VD35G-FD3A
Explore the VINO VD35G-FD3A: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
LUMA 35 with pump · VD35G-FD3B
Explore the VINO VD35G-FD3B: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
LUMA 50 without pump · VD50K-FD3A
Explore the VINO VD50K-FD3A: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
LUMA 50 with pump · VD50K-FD3B
Explore the VINO VD50K-FD3B: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
LUMA 35 & 50 dehumidifiers
Compare VINO LUMA 35- and 50-pint dehumidifiers, with or without a pump. Explore models and the Canadian brochure.
VINO document history and status
VINO document register, revision status and identification of published files.
Document references and review status
AHRI and ENERGY STAR references, combinations, document dates and review status for VINO models.
Frequently asked questions
Answers about VINO equipment, enquiries, documentation and support.
How to Choose a Heat Pump in Canada | VINO Guide
Choose a starting point based on rooms, ductwork, humidity and the building. A simple guide before professional assessment.
VINO Canada Heat Pumps | Four-season comfort
VINO wall-mounted, multi-zone and central heat pumps plus dehumidifiers. Compare solutions, prepare a project and access support in Canada.
Find home comfort equipment
Identify your heating, cooling or humidity control needs. Explore VINO solutions and request a quote from Altrovia.
VINO installer toolkit: preparation and follow-up
VINO professional forms, QR passport cards and NORA, AERA and LUMA presentations.
Find a heat pump installer
Request guidance to find an installer for your VINO heat pump. Share your province, postal code and building requirements.
Become a VINO partner: installers and dealers
Develop your offering with VINO. Apply to Altrovia as an installer or dealer. Business qualification and pricing by quotation.
NORA+ multi-zone heat pumps: plan your project
Plan your VINO multi-zone heat pump project. Discuss compatible combinations, rooms and availability with Altrovia.
Plan a NORA+ multi-zone project
Define zones, rooms and needs for your multi-zone project. Have Altrovia confirm the combination.
Backup heat: design the handoff before extreme cold
Cold-weather capacity, balance point and backup controls must be designed together to protect comfort and cost.
New National Heat Pump Rebate: what the Carney announcement changes
The Carney government announced $2 billion for a new national rebate. See the announced amounts, what remains to be confirmed and what to prepare.
Performance at −15°C: read capacity, not just the label
For a cold-climate heat pump, compare maintained capacity and low-temperature efficiency for the exact equipment combination.
Basement humidity: control the source, then the air
Diagnose the moisture source before selecting a dehumidifier and protect comfort, materials and indoor air quality.
Ductless or central: start with the building
Compare ductless and central heat pumps using rooms, ductwork, heat loss and the building’s actual comfort objectives.
Federal programs in 2026: three paths to distinguish
An announced national rebate, the affordability program and closed legacy programs: confirm the right path.
No-cost retrofits in Quebec: understanding the affordability program
The federal affordability program supports no-cost retrofits for some Quebec households. Understand funding, eligibility and delivery before acting.
Heat pump defrost: what is normal in winter
Steam, a stopped outdoor fan and a temporary sound change can be normal during defrost. Learn when to request service.
Before winter: a simple heat pump check
Filters, outdoor clearance, drainage and professional inspection: the checks that protect performance before heating season.
A strong heat pump quote is built on evidence
Exact models, load calculation, AHRI reference, installation, warranty and eligibility: the short list that protects a decision.
Heat pump sizing: square footage is not enough
Sound sizing considers the building load, climate and heating strategy. Ask for a recognized load calculation before selecting equipment.
Winter thermostat settings: stability before deep setbacks
Deep overnight setbacks can trigger more backup heat. A stable setpoint often helps a heat pump operate efficiently.
Before the heat pump: treat the house as a system
Air sealing, insulation, distribution and habits shape comfort. The best equipment cannot correct a poor system by itself.
HSPF2 and SEER2: two numbers, two seasons
HSPF2 measures seasonal heating performance; SEER2 measures cooling. Use both without reducing the project to two numbers.
Heat pumps, rebates and HVAC advice
The VINO Journal: rebate news, heat pump guidance, cold-climate performance and better HVAC decisions in Canada.
After installation: documents to obtain before the crew leaves
An installation is complete only when the owner knows how to use the system and holds the essential records.
Outdoor unit placement: plan for snow, water and sound
Good placement protects airflow, defrost drainage and acoustic comfort. Site design matters as much as the equipment.
Quebec heat pump rebates: verify before you buy
Verify LogisVert, the exact equipment combination, certification and current rules before ordering a heat pump in Quebec.
Smart comfort starts with better decisions
Define zones, routines, setpoints and comfort priorities before choosing smart controls or connected features.
AHRI, ENERGY STAR and model-specific evidence
Understand why the AHRI reference and exact indoor-outdoor combination matter more than a certification logo alone.
NORA ductless heat pumps: the range
Explore NORA 12, 18 and 24 ductless heat pumps: models, documented efficiency ratings and technical references to plan your installation.
NORA 12 heat pump · VMH12A3-VA1B3NB
Explore the VINO VMH12A3-VA1B3NB: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
NORA 18 heat pump · VMH18A4-VA1B3NB
Explore the VINO VMH18A4-VA1B3NB: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
NORA 24 heat pump · VMH24A5-VA1B3NB
Explore the VINO VMH24A5-VA1B3NB: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
Owner centre and equipment
Find VINO product sheets and prepare a service enquiry for your model.
VINO partner sales sheet
Prepare a sales sheet with your identity, contact details and one VINO model. Intended for authorized partners; generating a sheet does not confirm affiliation.
Passport · LUMA 35 · Without pump
Documents, reference and support for LUMA 35 · Without pump · VD35G-FD3A.
Passport · LUMA 35 · With pump
Documents, reference and support for LUMA 35 · With pump · VD35G-FD3B.
Passport · LUMA 50 · Without pump
Documents, reference and support for LUMA 50 · Without pump · VD50K-FD3A.
Passport · LUMA 50 · With pump
Documents, reference and support for LUMA 50 · With pump · VD50K-FD3B.
VINO equipment passports
VINO model passports: documents, QR codes, support and printable equipment records.
Passport · NORA 12
Documents, reference and support for NORA 12 · VMH12A3-VA1B3NB.
Passport · NORA 18
Documents, reference and support for NORA 18 · VMH18A4-VA1B3NB.
Passport · NORA 24
Documents, reference and support for NORA 24 · VMH24A5-VA1B3NB.
Passport · AERA 24
Documents, reference and support for AERA 24 · VUH24-VA6BA.
Passport · AERA 36
Documents, reference and support for AERA 36 · VUH36-VA6BA.
Passport · AERA 48
Documents, reference and support for AERA 48 · VUH48-VA6BA.
Passport · AERA 60
Documents, reference and support for AERA 60 · VUH60-VA6BA.
AERA performance: values and sources
AERA heating data at published temperatures, exact combinations, test conditions and source catalogue.
Prepare a heat pump quote
Prepare useful details and photos, print your brief and send an enquiry to Altrovia.
Privacy policy
Learn what information VINO Canada collects, how it is used to answer your enquiry and how to exercise your privacy rights.
VINO Canada Heat Pumps and Dehumidifiers
Compare NORA, NORA+, AERA and LUMA models, capacities, documents, performance and quote preparation.
VINO professional quotation
Request a professional quote from Altrovia: model references, quantities, territory and timeline. Pricing and availability confirmed by quotation.
Equipment and resources for professionals
Access VINO specifications and catalogs. Installers and dealers: prepare your projects and submit a partnership enquiry.
At home here. Choose your comfort.
Quebec settings and starting points for planning a NORA, AERA or LUMA project with a professional.
Heat Pump Rebates 2026
Check Quebec and Canadian heat pump programs, eligible combinations, reference amounts and official sources.
Heat Pump Catalogues and PDF Guides
Preview and download VINO catalogues, buying guides, NORA and AERA heat pump presentations, and LUMA dehumidifier documents in English or French.
12-month Canada roadmap
Proposed roadmap for VINO and Altrovia: documentation, partner tools, projects and review. Responsibilities to be agreed.
We want to understand what happened.
We want to understand what happened.: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Support Centre
VINO Canada Support Centre: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Maintain my VINO
Maintain my VINO: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Parts & Technical Assistance
Parts & Technical Assistance: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Return a product
Return a product: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
I have a technical issue
I have a technical issue: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Track my case
Track my case: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Warranty
Warranty: find VINO resources and contact our team at info@vinotech.ca or 1 844 660-5482.
Our team
Meet the Altrovia team serving VINO Canada: leadership, operations, accounting, compliance and representation. Email addresses and extensions.
Technical PDF package generator
Choose up to three models. Download a PDF with published data, status and links to reference documents.
Performance Centre
Explore energy efficiency, comfort, technology and certifications to choose your VINO system using documented product information.
Legal notice & terms of use
Website operator, VINO Canada terms of use, scope of technical information, intellectual property and third-party links.
AERA 24 heat pump · VUH24-VA6BA
Explore the VINO VUH24-VA6BA: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
AERA 36 heat pump · VUH36-VA6BA
Explore the VINO VUH36-VA6BA: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
AERA 48 heat pump · VUH48-VA6BA
Explore the VINO VUH48-VA6BA: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
AERA 60 heat pump · VUH60-VA6BA
Explore the VINO VUH60-VA6BA: specifications, documentation and project enquiries. Confirm the right configuration for your building with Altrovia.
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