Warranty

1. 01Identify the product

   Find the model and serial number on the accessible exterior label without dismantling the equipment.

2. 02Purchase and installation

   Prepare purchase and installation dates and any available invoice or proof of purchase.

3. 03Diagnosis

   Describe the symptom and displayed code. A qualified installer’s diagnosis may be required.

4. 04Review

   The information and the written terms applicable to the product will be reviewed.

5. 05Decision / action

   The decision and next actions will be communicated after review. Coverage is not automatic.

6. 06Resolution

   Resolution and service work can be recorded once the case system is connected.

Possible statuses: request received · information required · installer diagnosis required · under review · approved · partially approved · declined · part ordered · part shipped · service in progress · resolved · closed.